Returns Policy

We’re working towards reducing the amount of plastic we use. When returning your items please put all items into one parcel bag and attach one returns label (regardless of the items coming back.) We’ll do the rest - once your parcel reaches us we’ll scan each item individually and credit them.

Next Store	To a Next Store - It’s FREE to return! Returning to one of our 500+ Next stores is the easiest solution for many customers. It’s also the quickest way to get credited / refunded for your returns. > No need to bring a returns' note, simply bring your items along and our team will do the rest.	Click here to find your nearest Next store and check opening times.
Collection from home	Via our Evri Courier Collection Service > £2.50 returns charge*. > Collections from home are available Mon to Sat (8am - 6pm) and can be booked up to 7 days in advance. Please follow these simple steps: 1. Login into ‘My Account’ at , then select “Arrange a return” from the menu to look a collection. 2. Place all items into one parcel bag  3. Attach one returns label to the outside of the parcel (regardless of the items coming back) Returns label: This can be found on the bottom of your despatch note that came with your order Or you can request one from us  4. Pack the items securely with the despatch notes inside of your parcel  5. Have your parcel ready to handover to the courier on the day of collection  We’ll email to confirm the collection and let you know when we’ve credited / refunded your items.	To arrange a collection sign into 'My Account' or call selfserve 0800 587 7758** Need a replacement returns label?  You can either;  Sign into ‘My Account’ and select ‘Replacement Label’ and your returns label will be emailed to you in minutes!  OR simply text 'Returns Label' followed by your customer number to 60235 to receive your label via post in 5 working days.
Evri ParcelShop	To your local Evri ParcelShop > £2.50 returns charge*. > With 5,000+ locations, open 7 days a week and free nearby parking, an Evri ParcelShop offers an eco-friendly way to get your parcels back to us. Please follow these simple steps:  1. Place all items into one parcel bag. 2. Attach one returns label to the outside of the parcel (regardless of the items coming back)  Returns label: This can be found on the bottom of your despatch note that came with your order Or you can request one from us  3. Pack the items securely with the despatch notes inside of your parcel 4. Take your items to the nearest ParcelShop, follow the instructions on the Evri self service terminal, then hand your parcel to the shop assistant Please keep hold of your tracking receipt. We’ll email to confirm the collection and let you know when we’ve credited / refunded your items.	Find your nearest ParcelShop here. Need a replacement returns label?  Request one online via ‘My Account’ and select ‘Replacement Label’. OR text 'Returns Label' followed by your customer number to 60235 to receive your replacement returns label in the post in 5 working days.
Evri Locker	To your local Evri Locker > £2.50 returns charge*. > With over 1,100 locations, open 24/7 and free nearby parking, Evri Locker returns offers an eco-friendly way to get your parcels back to us. Please follow these simple steps: 1. Place all items into one parcel bag  2. Attach one returns label to the outside of the parcel (regardless of the items coming back) Returns label: This can be found on the bottom of your despatch note that came with your order Or you can request one from us  3. Pack the items securely with the despatch notes inside of your parcel  4. Take your items to the nearest Evri locker, scan the returns label to open the locker and place your parcel inside, closing the door securely Please keep hold of your tracking receipt. We’ll email to confirm the collection and let you know when we’ve credited / refunded your items.	Find your nearest lockers here. Need a replacement returns label?  You can either;  Sign into ‘My Account’ and select ‘Replacement Label’ and your returns label will be emailed to you in minutes!  OR simply text 'Returns Label' followed by your customer number to 60235 to receive your label via post in 5 working days.
Royal Mail	To your local Post Office or Royal Mail Customer Service Point > £2.50 returns charge*. > To arrange a Royal Mail return, simply follow the steps below: 1.Click here to access the Royal Mail returns portal to generate a returns label and search for ‘Next’ from the list of retailers. 2.Follow the instructions on screen and enter your details, including your Next Account Number, then click on the "Create your label" button. 3. Royal Mail will send you an email with your returns label and instructions to either print at home or take the email with a QR code to the Post Office. (There’s also an option to download and print the label on the Royal Mail returns portal) 4. Place all items into one parcel bag with your despatch notes inside of your parcel 5 Take your items to the nearest Post Office branch or Royal Mail Customer Service Point, then hand your parcel to the assistant Please keep hold of your tracking receipt. We’ll email to confirm the collection and let you know when we’ve credited / refunded your items.	To arrange a Royal Mail return click here.

*If you request a courier to collect any items from home, return items using a Evri ParcelShop or return through Royal Mail, a £2.50 returns charge will be applied for each collection/return, regardless of the number of items you return. If you paid for the order by credit / debit card, Klarna, Paypal or Apple pay, any charges will be deducted from your refund. If you paid for the order using your Next credit account, this charge will be applied to your account on receipt of the return. If you return the whole order the £4.95 delivery charge will be refunded.

**For call charges contact your service provider.

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